Support Center

Need a hand? Find the right person to talk to, get answers to common questions, or manage your account and data. We're a small team and we read everything.

Who to contact Common questions Delete my account Privacy & data Imprint

In immediate danger?

If you or someone else is in immediate danger, contact your local emergency services first (112 in the EU). For urgent safety issues on BigBro, email abuse@bigbro.men — for anything involving a minor, email childsafety@bigbro.men. Both are treated as top priority.

Who to contact

The right inbox for what you need.

Each address below goes to the team that handles that topic — writing to the right one gets you a faster, better answer. Response times are our targets during business days (Mon–Fri), and we often reply sooner.

General help & support

Account, sign-in, bugs, how features work, and anything you're not sure where to send.

support@bigbro.men
within 48 hours

Report a user, event or content

Flag a profile, message, photo or event that breaks the rules. Our moderation team reviews and acts.

report@bigbro.men
within 24 hours

Abuse, harassment & urgent safety

Threats, harassment, or behavior that makes you feel unsafe. Handled with priority.

abuse@bigbro.men
within 24 hours

Child safety (CSAE)

Zero tolerance. Any concern involving a minor. Reviewed immediately and reported to the relevant authorities (including NCMEC).

childsafety@bigbro.men
reviewed immediately

Privacy & your data

Access, correct, export or delete your personal data, and exercise your rights under GDPR / DSGVO.

privacy@bigbro.men
within 30 days

Security & vulnerabilities

Responsible disclosure of security issues. Please don't post details publicly before we've responded.

security@bigbro.men
within 72 hours

Billing & subscriptions

Payments, receipts, refunds and subscription questions. (App Store purchases are also managed in your Apple account.)

billing@bigbro.men
within 3 business days

Verification

Questions about age or profile verification and how it works.

verification@bigbro.men
within 5 business days

Legal & law enforcement

Legal notices, takedown requests, and law-enforcement data requests.

legal@bigbro.men
within 7 days

Business, press & partnerships

Company enquiries, media requests and partnership proposals.

contact@bigbro.men
within 5 business days

Automated system emails (verification codes, notifications) are sent from no-reply@bigbro.men, which isn't monitored — please don't reply to that address. Use one of the inboxes above instead.

Common questions

Quick answers.

How do I sign in or reset my access?
You can sign in with Apple, Google, or your email address. If you signed up with email and can't get in, use the “forgot password” option on the sign-in screen. Still stuck? Email support@bigbro.men from the address on your account.
How do events work, and who is responsible for them?
Events on BigBro are created and hosted by members. The host decides the details and who can see the event, and is responsible for their own gathering. BigBro is the platform that connects people — please read an event's details carefully and use your own judgement before attending.
Who can see my profile, photos and private albums?
Your profile is organised in layers: a public profile, a Private Ribbon, and private albums. You control what each person can unlock, and you can revoke access at any time. Private albums are only visible to people you've granted access to.
How do I block or report someone?
Open the profile or chat, use the menu, and choose Block or Report. Blocking someone removes their access to your albums and deletes the chat between you. To report content outside the app, or to follow up, email report@bigbro.men.
What content is not allowed?
BigBro is an 18+ community built on respect and consent. Harassment, hate, non-consensual content, and anything involving minors are strictly prohibited and enforced. Concerns involving a minor go to childsafety@bigbro.men and are acted on immediately.
How do I delete my account and my data?
You can delete your account and associated personal data at any time:
  1. Open Settings → Account in the app or on bigbro.men.
  2. Choose Delete account and confirm.
This permanently removes your profile and personal data, subject to any limited records we're legally required to keep. Prefer email? Write to privacy@bigbro.men from your account address and we'll handle it.
How do I manage billing or a subscription?
Purchases made through the App Store are managed in your Apple account (Settings → your name → Subscriptions). For receipts, refunds or other billing questions, contact billing@bigbro.men.
I found a security issue — how do I report it?
We appreciate responsible disclosure. Email the details to security@bigbro.men and give us a chance to respond before making anything public.